Founded in 1990, Reitek is a 90 people company leading provider of CTI and Customer Interaction Management solutions, deployed within mobile and fixed operators, service providers, outsourcers and mid-to-large enterprises.
Reitek designs and develops ContaCT Highway®, an innovative open architecture platform integrating voice, video and data services.
The extensive know-how from hundreds of projects, the complete ownership of the technology and the best specialized support are some of the assets Reitek offers to its clients, presenting itself as the ideal Partner in the definition, implementation and management of CTI and Customer Interaction Management solutions.
Applications
to manage multimedia and multichannel Customer Operations:
- Teleselling
- Telemarketing
- Customer Service
- IVR
- Vocal Ordering
- Centralizations
- Analytics
- Online Engagement
- Campaign Management
R&D
The Research&Development laboratory of Reitek designs new technology features and solutions for multimedia telecommunications.
Main R&D areas are:
- Knowledge management
- Algorithms for information sharing, collaboration, tagging and recommendation tools.
- Behavioural targeting
- Custom segmentation of database and lists of contents, management of preferences and parameters, compliance with privacy.
- Online proactivity and interaction management
- Design and development of dynamic and customized tools for web-based services and interfaces (customer care, e-commerce & sales, chat vs self-service, advertising & promotions).